Q1. Are you a manufacturer or a trading company? Where are your products made?
We are a manufacturer. Our products are milled in Taiwan and shipped regularly by sea to our New Jersey warehouse in the U.S. to keep stock on hand.
Q2. Do you offer tiered pricing for large volumes?
Yes. Pricing is tiered by order quantity. Tell us which items you need and your estimated monthly usage, and we will send you a quote.
Q3. What is the minimum order quantity? Can I try a small amount first?
The minimum order is 2 kg per flavor, and you are welcome to start small and test it on your menu. 2 kg makes about 667 drinks, 2,950 scoops of ice cream, or enough for baking with 200 kg of flour.
Q4. Can I request a sample first?
Yes. Please send us your name, company name, phone number, email, and your company website or social media link. We will provide one free 30 g sample, shipped from New Jersey, with shipping paid by us.
Q5. How soon will I receive my order? Do you have U.S. stock?
Yes. We regularly ship by sea from Taiwan to our New Jersey warehouse to keep stock on hand, and orders ship within 4 business days of being placed.
Q6. Do you provide COAs, ingredient lists, and allergen information?
Yes. We provide COAs, ingredient lists, allergen information, and storage guidelines.
Third-party certification reports
Q7. What is the recommended usage rate? How much does it cost per serving?
The recommended usage rates are below, and we can also help estimate the cost per serving based on your recipe.
- Gelato / ice cream: about 0.3–0.6% of the mix
- Baking: about 1–2% of the flour weight
- Beverages: about 2–3 g per 250 ml
Q8. Will quality be consistent from batch to batch?
We produce to fixed specifications and include a COA with every batch. If you notice a difference in flavor, you can compare it against the previous batch to confirm.
Q9. Will it clump, settle, change color, or turn bitter?
- Clumping: Sift before use.
- Settling: The powder is a suspension type; stir, shake, or use a milk frother to mix it well before use.
- Color change: Store away from light and use within 4 weeks of opening.
- Bitterness: Keep the water temperature below 85°C and avoid holding it warm for long periods.
Q10. What certifications do you have? How are payment, shipping, and returns handled?
Certifications: ISO 22000, HACCP, Halal, FDA registered
Payment: ACH transfer or wire transfer
Shipping: Free shipping on orders of US$500 or more (continental U.S. only)
Returns & exchanges:
- Unopened products may be returned within 7 days; shipping costs are deducted from the refund.
- Opened products cannot be returned due to food safety considerations.
- For quality issues or shipping damage, notify us with photos within 48 hours of delivery. We will provide a full refund or replacement and cover shipping.
- Custom OEM products are non-returnable.
